Wild Alchemy is committed to protecting and respecting your privacy.
This policy (together with our website Terms of Service) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our practices regarding your personal information and how we will treat it. This policy may change from time to time and, if it does, the latest version will be available on our website or our app (and, where appropriate, brought to your attention). This privacy policy was last updated on 20th November 2022.
Key Points
Wild Alchemy is the data controller of personal information processed through your use of our website or app.
The type of the personal information processed by us includes information that you provide when using our site or services, technical information about your device, settings and website use.
We use your data, amongst other things, to provide you with our site and services or information about our site and services, tailor our services to you, carry out analysis of our services, provide (or allow others to provide) targeted ads, comply with any legal or regulatory obligation and (if you are an instructor) assess your performance and provide information relating to your role.
We may send you marketing materials relating to our services which you can opt out of at any time.
We share data with our service providers and other third parties for the performance of our contractual obligations to you, to provide you with information, for the serving of advertising and (where relevant) run credit and background checks.
You have several rights that you may exercise in relation to our use of your personal data, and you may exercise these by contacting us through the communication methods set out in the ‘Your rights’ section below.
You can find information about us and how we collect, use and store your personal data in each section of this policy:
Who are we
Information we collect from you
How your information will be used
Disclosure of your information
Where we store your personal information
Data retention
Security of your information
Social networks
Linked Sites
Public forums
Children
Your rights
Changes to our privacy policy
Contact
Cookie notice
Differences between notices
WHO ARE WE
This website or our app is controlled by Wild Alchemy (we)
INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:
Information you give us
This is information about you that you give us when you browse or use the site, correspond with us by phone, SMS, email, social media or otherwise. It includes information you provide when:
You register to use our site;
Subscribe to our service;
Search for a product;
Place an order on our site;
Participate in discussion boards or other social media functions on our site;
Enter a competition;
When you report a problem with our site;
The information you give us includes your name, address, date of birth, e-mail address and phone number, financial and
credit card information, personal description and photographs, videos, images or comments.
Information we collect about you
Regarding each of your visits to our site we will automatically collect the following information:
Technical information, including the IP address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, anonymized location data, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full URL, clickstream to, through and from our site (including date and time), pages or products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
Social Media: If you connect with us via certain social media platforms, or you choose to use features on this site or the websites that connect to your online profiles or social media accounts
(“Social Media Accounts”), we will collect any information that you permit through your settings on those Social Media Accounts. For example, if you log in to our site using your Facebook account and you have allowed Facebook to share your profile information with us, we may collect that information. Information we receive from your Social Media Accounts will include the email address, first and last name, location (hometown and country), gender, date of birth, likes, interests, number of connections, occupation, posts or other social activity. The information that your social media platform may provide to us via your Social Media Account may change from time to time. Please review your Social Media Account privacy settings to control what information is shared with us.
HOW YOUR INFORMATION WILL BE USED
We use information held about you in the following ways.
Whenever possible, we anonymise the data so that it cannot be connected to any individual person.
Information you give to us (including through Social Media Accounts)
We process data for the following purposes based on our legitimate interests:
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to ensure that content from our site is presented in the most effective manner for you and for your computer;
to tailor your experience on the site;
for data analysis, testing, research, statistical, editorial, feedback and survey purposes;
to comply with legal and regulatory requirements.
We will process data for the following purposes based on our performance of a contract:
to carry out our obligations arising from any contracts entered into between you and us;
respond to your queries;
to provide you with the information, products and services that you request from us;
to notify you about changes to our service;
to allow you to share information on our site on third party social media platforms.
We will process data for the following purposes based on your consent:
to provide you with the latest information and offers on our products relating to our Information we collect about you
We will process data for the following purposes based on our legitimate interests:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
to provide (or permit third parties to provide) targeted advertising via websites you visit about goods or services that you may find interesting (see more on this in our Cookies Notice below);
To track the progress and number of entries in competitions and promotions.
We will process data for the following purposes based on your consent:
to allow you to participate in interactive features of our service when you choose to do so.
Information we receive from other sources.
We will combine information we receive from other sources with the information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
Service Providers
For some of the purposes for which we use personal data (see above), we will engage a third party. If such third party needs access to personal data to carry out its task, we will share the data with them, we will ensure that the third party will only use the data based on our instructions. Such a party is a processor on our behalf and we remain responsible for your data. We will engage the following processors:
Companies that provide services to us, such as vendors, service providers, and other partners who globally support our business. These third parties provide services such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting academic research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this policy and the agreements we enter into with them; and
Analytics and search engine providers that assist us in the improvement and optimization of our site. We want our site and advertising to be as relevant and interesting to you as it can be. With this in mind, we use all of the information we have about you to show you relevant ads, and in order to be able to optimize our site. We do not share information that personally identifies you (personally identifiable information is information like name or email address that can by itself be used to contact you or identifies who you are) with advertising, measurement or analytics partners unless you give us permission. We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.
Other Third Parties
We will, based either on your explicit consent, or otherwise when we have the right to do so according to applicable personal data regulations, share your personal information with:
The following selected third parties:
business partners, authorized distributors, suppliers, service providers for the performance of any contract we enter into with you;
business partners, authorized distributors, suppliers, service providers to provide you with information about promotions and offers, or for any of the other purposes described the “How your information will be used” section above;
advertisers and advertising networks that require the data to select and serve relevant advertising to you and others. Except as stated in the bullet point directly below, we do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their ad on any given day). We will also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women within a certain postcode). We will make use of the personal information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertising to that target audience;
social media or other similar platforms so that we can serve relevant content to you via that platform. For example, we may share your email address with Facebook so that we can include you within a custom audience that we (or a third party on our behalf) will serve content to on Facebook, or we may create an audience of other Facebook users based on the information in your Facebook profile;
credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Disclosure under certain circumstances
We will, based either on your explicit consent, or otherwise when we have the right to do so according to applicable personal data regulations also disclose your personal information to third parties in the following circumstances:
In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets;
If the Wild Alchemy Company that controls this site or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our website terms of service and other agreements; or to protect the rights, property, or safety of any Urban Sacred company employee, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
Where you have otherwise consented that we may do so.
WHERE WE STORE YOUR PERSONAL INFORMATION AND INTERNATIONAL TRANSFERS
Individuals (especially within the European Economic Area, or “EEA”) should be aware that we and other third party recipients of their personal information or our service providers will not be located within your jurisdiction or within the EEA. For instance, personal data may be transferred to United States of America in connection with the purposes stated above. Steps will be taken to protect your personal information in that instance consistent with applicable law, for example entering into contractual clauses which mirror the EC-model clauses where personal data concerning EU citizens is shared with a party outside the EEA based in a country which is deemed not to have adequate data protection safeguards in place.
All information you provide to us is stored on our secure servers or on the secure servers or secure services controlled by third parties on our behalf. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
DATA RETENTION
We retain the personal information we collect only if we need it to support justifiable business requirements or when our lawful purposes for using the information requires retention. When we no longer require personal information we or our third-party suppliers will securely delete and/or archive the information. For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact us at kenndyl@gmail.com
SECURITY OF YOUR INFORMATION
To help protect the privacy of data and personally identifiable information you transmit through use of our site and portals, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
SOCIAL NETWORKS
You may be able to log in to our site using social sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this site to your profile page to share with others within your network.
LINKED SITES
This site, our newsletters and other communications will from time to time contain links and/or banners that take you to other websites. We are not responsible for the reliability of the content or privacy practices of such other websites.
Our site may also contain social media features, such as the Facebook Like button. These features will collect your IP address, which page you are visiting on our site, and will set a cookie to enable the feature to function properly. Social media features and widgets are either
hosted by a third party or hosted directly on our site. Your interactions with these features are also governed by the privacy policy of the company providing it.
PUBLIC FORUMS
We may provide you with chat features, instant messaging, message boards, community forums and/or news groups through the site or otherwise. Please remember that any information that you disclose in public areas of the site will become public information, and be accessible to the public. We do not intend (but reserve the right) to monitor, moderate or screen the contents of user postings. We bear no responsibility for any such content and you should be cautious when considering whether to disclose your personal information in the on the site through public or private forums.
CHILDREN
We do not knowingly collect information from children under the age of 16 and the site and any associated apps are not targeted to children under the age of 16. We encourage parents and guardians to take an active role in their children’s online activities and interests.
YOUR RIGHTS
Access to Your Personal Information
You have the right to request access to certain personal data that we hold about you including any information we have shared to our Wild Alchemy Company or third parties and/or processors, subject to certain conditions and limited exceptions set out in relevant data privacy laws.
If you wish to do so, please email your request to kenndyl@gmail.com
We will be as open as we can with you but sometimes we might not hold any personal information about you or may have to withhold personal information from you. For example, where the information is not personal information about you, is commercially sensitive, is legally privileged, relates to the personal information of another person, or it may impact on the safety or security of our employees or customers to release it. In these circumstances, we will withhold the information but we’ll tell you why.
You must provide us with accurate information. If any of your details change, please inform us and we will update your personal information in line with our obligations under the relevant laws.
You have the right to ask us not to use your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at hello@wildalchemyco.com or by using any
other opt-out method that we provide in the communication, such as an ‘unsubscribe’ link in emails.
You may also have special rights under data protection legislation in the European Union, in addition to those rights set out above. If this legislation applies to you, you may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside the Wild Alchemy Company might have received the data from us; what the source of the information was (if you didn’t provide it directly to us); and how long it will be stored. You have a right to:
request that we correct (rectify) the record of your personal data maintained by us if it is inaccurate or out of date;
request that we erase that data or cease processing it, subject to certain exceptions;
ask us not to process your personal information for the legitimate interests that we have set out above. In certain circumstances, we may not be able to stop using your personal information but, if that is the case, we’ll let you know and tell you why;
receive the personal information that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another data controller; and
lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.
If you wish to exercise any of the above rights, please your request to kenndyl@gmail.com
CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to kenndyl@gmail.com.
Our address is Glanmire, Co Cork, T45 NH50, Ireland.
COOKIE NOTICE
The site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of the site. They include, for example, cookies that enable you to log into secure areas of the site.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Some pages of the site and our e-mails will contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that typically work in conjunction with cookies to identify our users and user behaviour over time, for example, to count users who have visited certain web pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) will also use cookies on our site, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Advertising networks collect information about your online activities over time and across different websites and use this information to provide you with interest-based (behavioural) advertising or other targeted content. If you’d like to opt out of interest based advertising, please go to the Network Advertising Initiative website here –
http://www.networkadvertising.org/choices/ or the EDAA opt-out program here –
http://www.youronlinechoice.eu or in respect of mobile devices
http://www.aboutads.info/appchoices – please note that we’re not responsible for the content of external websites.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site.
If you download an app to receive the services in respect of this site, we will also (where you agree that we may do so) collect geo-location data in relation to the device that you are using.
While your browser may also allow you to send a “do not track” signal when you visit our site, we do not modify our practices in response to the signal. We will continue to comply with this Privacy Policy in any event.
Terms of service also needs to go in. A tab at the bottom of the page with links to this info.
Terms of service.
THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us using the contact details provided below to discuss.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
1.3.1 You are an individual.
1.3.2 You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. I am Loretta Kennedy, a sole trader established in Ireland. My registered business address is in Glanmire, Ireland.
2.2 How to contact us. You can contact us writing to us at kenndyl@gmail.com
2.3 How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us in your order.
OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or service, or because we are unable to meet a delivery deadline.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR RIGHTS TO MAKE CHANGES
4.1 Minor changes to the products or services. We may change the product or service:
4.1.1 to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product or service.
4.1.2 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
PROVIDING THE PRODUCTS OR SERVICES
5.1 When we will provide the products or services. During the order process we will let you know when we will provide the products or services to you. If the products or services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.
5.1.1 If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.
5.1.2 If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
5.1.3 If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract or we end the contract by written notice to you.
5.2 We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products or services to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
5.4.1 deal with technical problems or make minor technical changes; or
5.4.2 update the product or service to reflect changes in relevant laws and regulatory requirements.
5.5 Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending supply of the product or service, unless the problem is urgent or an emergency. If we have to suspend the product for longer than four (4) weeks in any three (3) month period we will adjust the price so that you do not pay for products or services whilst they are suspended. You may contact us to end the contract for a product or service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product or service in respect of the period after you end the contract.
5.6 We may also suspend supply of the products or services if you do not pay. If you do not pay us for the products or services when you are supposed to and you still do not make payment within seven (7) days of us reminding you that payment is due, we may suspend supply of the products or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products or services. We will not suspend the products or services where you dispute the unpaid invoice. We will not charge you for the products or services during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.
YOUR RIGHTS TO END THE CONTRACT
6.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at sub-clauses 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
6.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
6.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
6.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
6.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4); or
6.2.5 you have a legal right to end the contract because of something we have done wrong.
6.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
6.4 When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
6.4.1 digital products after you have started to download or stream these; and
6.4.2 services, once these have been completed, even if the cancellation period is still running.
6.5 How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
6.5.1 Have you bought service? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
6.5.2 Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at the contact details above. Please provide your name, email address, and details of the order.
7.2 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described below.
7.3 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7.4 When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.
OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
8.1.1 you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due; or
8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services.
8.2 You may have to compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us by emailing us at the contact details above.
PRICE AND PAYMENT
10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and end the supply of any products or services provided to you.
10.4 When you must pay and how you must pay. We accept payment with credit and debit cards via PayPal and Stripe. You must pay for all products and services in full before you download, stream or otherwise access the content.
10.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
10.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the annual rate of five per cent (5%) above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
10.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products or services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
11.3 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
11.4 We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 12 below.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
12.1 Nothing in these terms shall limit or exclude our liability for:
12.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
12.1.2 fraud or fraudulent misrepresentation;
12.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
12.2 Except to the extent expressly stated in these terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
12.3 Subject to clause12.1:
12.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and 12.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products or services under such contract.
HOW WE MAY USE YOUR PERSONAL INFORMATION
How we will use your personal information. We will only use your personal information as set out in our Privacy Policy, a copy of which is available here https://annieridout.com/online-courses/privacy-policy/.
OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within seven (7) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract.. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by Irish law and you can bring legal proceedings in respect of the products in the Irish courts. If you live in England you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland and the courts of Ireland shall have exclusive jurisdiction to settle any such dispute or claim.
Glanmire, Co Cork,